In my view, it is not surprising that Mr. Jones and Mr. Wang had a so unpleasant conversation, because it caused by the different culture between East and West.
Modesty is one of the national characters of Chinese people, which can be proved by those stories about modesty in the history of China. When praised in public, the Chinese may deny it to show the modesty, though he is happy to hear that. However, the Westerner may just say “thank you” to express happiness.
If I were Mr. Wang, I would say “Thank you for your praise, and I will keep working hard to do better”. As far as I am concerned, excessive modesty is just hubris, so we should receive the praise with happiness and do better.
If I were the boss, I would study the different culture more to understand the staff. As the old saying goes, do in Rome as Rome does. So only if the boss know the difference in the culture and do the right things, can he motivate the staff more appropriately to make more money.
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