Complaint Letter to Computer Retailer。 Dear [Computer Retailer],。
I am writing to express my dissatisfaction with the service I received at your store on [date]. I recently purchased a laptop from your store, and I have encountered several issues with the product and the customer service I received.
Firstly, the laptop I purchased has been experiencing frequent crashes and freezes, which has significantly impacted my ability to work. Despite following the troubleshooting steps provided in the user manual, the issues persist. This has been a major inconvenience and has caused me to lose valuable time and productivity.
Furthermore, when I reached out to your customer service department for assistance, I was met with unhelpful and dismissive responses. The representatives I spoke with seemed untrained and unable to provide me with a satisfactory solution to my problem. I was left feeling frustrated and unsupported as a customer.
In addition to the technical issues with the laptop, I was disappointed with the overall quality of the product. The build of the laptop feels flimsy and cheap, and I have concerns about its durability and longevity. As a consumer, I expect the products I purchase to be of high quality and to perform as advertised.
Overall, my experience with your store has been extremely disappointing. I expected better quality products and customer service from a reputable retailer like yours. I hope that you will take my feedback into consideration and take steps to improve the quality of your products and the training of your customer service representatives.
I would appreciate a prompt resolution to my issues, whether that be a replacement laptop or a refund for the faulty product. I believe that it is only fair for me to receive a product that meets my expectations as a customer.
I hope to hear from you soon regarding this matter. Sincerely,。 [Your Name]
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